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Personal Data Protection

Notice on Personal Data Protection

The bank Eurobank Direktna akcionarsko društvo Beograd would like to informs visitors and users of this website (hereinafter Website) who provide personal data (hereinafter Subject) that their personal data will be processed in accordance with the rules below, the relevant provisions of Serbian Law in force as well as the decisions, guidelines and regulatory acts of Serbian Data Protection Commissioner as Data Protection Authority.

Data Controller

The data controller is the bank by the name Eurobank Direktna akcionarsko društvo Beograd (hereinafter Eurobank Direktna); Address: Vuka Karadžića 10, 11000 Belgrade, Serbia; Phone: 0800 1111 44.

The Personal data Eurobank Direktna collects and processes
Eurobank Direktna ensures that personal data is collected lawfully and properly via its Website.
“Personal data” means information which directly or indirectly identifies the Subject, such as his/her name and surname, email address or postal address, contact data.
Eurobank Direktna keeps a file of personal data provided to it by Subjects and processes that information. Personal data is processed with the consent of Subjects, only to the extent necessary in light of the purpose of processing and the time required in each case. In each case we only collect the personal data which is strictly necessary to take the steps or provide the service which the Subject has requested (such “Purposes of processing” below).

Purposes of processing

Eurobank Direktna processes personal data of Subject:
  • to communicate with them if the Subjects have electronically filled in the forms on the Website (such as the complaint form, the compliment form, the contact form, etc.);
  • for the purpose of processing the applications which Subject have sent online via the Website (e.g. applications for cards, credit products and other available at the web site);
Personal data of Subjects may also be processed for the following purposes: carry out checks required by law; Prevent, deter and suppress illegal acts; Upgrade the services provided, as well as for realization of the Processor`s status change, based on his legal obligations as a Processor, fulfillment of contractual obligations with customers and employees, and legitimate interests of the Processor.

Eurobank Direktna collects and processes personal data only and exclusively for the stated purposes and only to the extent necessary for the purpose of processing. The data filled in by the website users should be accurate and up-to-date, otherwise the Bank will not be able to act in accordance with the application of Subject.

The data are retained for the time period required to achieve the objective for which they were collected and processed. Data is securely deleted after it has been processed, unless the relevant legislation requires that we continue to hold it.

Personal data of minors

Eurobank Dirketna appreciates how important it is to safeguard the personal data of minors. The Website is not aimed at or deliberately designed to be aimed at minors. Eurobank Dirketna’s intention is not to knowingly collect or hold the personal data of minors who may have access to its Website.

However, since Eurobank Direktna cannot feasibly ensure/confirm this, any minors who do use the Website and send their personal data to Eurobank Direktna via the website are not only obliged, but are also expected, to have obtained consent from the persons exercising parental care or from their guardians.

Adults are recommended to properly supervise the minors under their care while they are surfing the internet and this Website in particular.

Data security

Eurobank Direktna processes personal data in a way that safeguards its confidentiality. Eurobank Direktna has taken all appropriate organisational and technical measures to ensure data security and that data is safeguarded against any random or unlawful destruction, accidental loss, corruption, prohibited disclosure or access, or any other form of illegal processing.

Data processors

In case it is required by the law, by a court judgment or regulatory decision, or when it is necessary in order to safeguard the Website, Eurobank Direktna shall provide personal data of Subject:
  • to government agencies, courts and public prosecutors in order to comply with the legislation in force or as part of mandatory legal proceedings;
  • to protect the rights of Website users and prevent fraud;
  • to use data to establish and maintain system security features, including preventing or terminating attacks on the systems or networks.
  • to joint processors for the purpose of status change realization.

To ensure that its Website operates properly, sometimes Eurobank Direktna sends cookies (small data files), which are stored on the Subject’s computer. Find out more about the Eurobank Direktna cookies policy below.

Links to third-party websites

Any interconnection between this Website and any other website using special links (links, hyperlinks or banners) does not mean that Eurobank Direktna accepts any responsibility for the personal data protection and management policy on those websites.
Subjects must personally read the data protection and management policies on those websites.

Right to access and right to object

Subjects are entitled to know whether their personal data is or was being processed (right of access). To exercise this right, Subjects can:
Dial ΕuroPhone
  • +381 11 2023 353 ( mobile phone calls and calls from abroad)
  • 0800 1111 44 (local landline calls)
Send a letter to Customer Relations Division to the address
Vuka Karadžića 10, 11000 Belgrade, Serbia

Subjects can also submit written objections at any time about their personal data being processed (right to object) and request that specific steps be taken, such as asking for their data to be corrected, temporarily not used, blocked, not transmitted or deleted.
Complaints may be submitted through a form on the Website or in writing to:
Client Service Department, Vuka Karadžića 10, 11000 Belgrade, Serbia

If those rights are exercised, in order to be able to respond, Eurobank Direktna may ask the Subjects to verify their identity so that the request can be properly processed.

Contacting Commissioner for Personal Data Protection in Serbia

If Subjects consider that protection of their personal data has been prejudiced in any way, they can contact the Commissioner for Personal Data Protection in Serbia:
Commissioner for Information of Public Importance and Personal Data Protection
Bulevar kralja Aleksandra 15, 11000 Belgrade
Phone: +381 11 3408 900
Fax: +381 11 3343 379
E-mail: о

Amendments to the personal data protection terms

Since this notice and the personal data protection terms it contains may be amended, Subjects must regularly check the content of this notice for any changes.


We use cookies to ensure that is working properly and to improve your experience with the Bank's website. In the text below you can find out what cookies are, what types we use and how to disable them.

What are cookies?

Cookies are small text files which are embedded in your computer, mobile phone or some other electronic device when you visit a web site.
Websites use cookies to record what you have been doing for a specific time period there and what your preferred options are in terms of language, font size and other display features. This means that you do not need to list your preferred options every time you visit a website or watch different pages.
In addition, cookies help us analyse how you use our website and whether you encounter obstacles during navigation. They also help us tailor ads and online offers to your interests and needs.
To find out more about cookies please visit

Which cookies does Eurobank Direktna use?

We use the necessary cookies, performance cookies, functionality cookies, and targeting/advertising cookies, as well as cookies for processing traffic data on our website. We use cookies which we ourselves send or cookies sent by our trusted partners (more about this topic in the Third-party cookies section).
We use cookies from the following two categories:
  • Session cookies – which remain on your device until you leave our website.
  • Persistent cookies – which remain on your device for a long time or until you delete them yourself. The period of time these cookies remain on your device depends on the period of their expiry and settings in your browser.
Cookies are stored on your device only after your approval. If you do not accept cookies, our website might not provide adequate performance or might not function properly.

Necessary cookies

These cookies are necessary for the proper functioning of our website. They allow you to browse the website and use its functionalities, such as safe access to specific areas.

Performance cookies

Performance cookies collect information about how you use our website, for example, which pages you frequently visit and whether you receive any error messages. All data collected through these cookies is merged. They are used only to improve the performance of our website.

Functionality cookies

Functionality cookies allow the website to remember selections, such as your username, language and region in which you are located. This means that we can provide enhanced, personalized features. In addition, they help us provide you with the service you are looking for, such as watching a video or using social media.
They do not allow us to track your browsing activity on other websites.

Cookies for advertising and statistics

We use these cookies to deliver advertisements and to forward notifications which are relevant to you and your interests.
We may use them to the following purposes:
  • Delivering targeted advertisements/offers;
  • Restricting advertisement display times;
  • Measuring the effectiveness of an advertising campaign;
  • Determining the effectiveness of digital marketing channels and encouraging other websites and related entities for redirecting to our website.
In order to improve our website, we also use cookies to collect data on the time and the way visitors interact with our website, advertisements and services offered there. For example, cookies are used to learn how many times a visitor has seen a particular product or service and whether he decided to share them on one of the social network platforms.

Traffic data processing

We use cookies to process traffic data to discover technical issues which may arise while browsing our website.
Based on the data collected by these cookies we solve technical issues and problems and constantly improve the services we offer on our website. This allows us to better meet your personal needs.

Third-party cookies

When visiting our website, our trusted partners also store cookies on your device on our behalf.
They use these cookies to collect data about advertisement performance and your interaction with our website.
These data may be used to make statistical conclusions and improve marketing experience of visitors.

How can you delete cookies?

You can delete and disable cookies. Choose your browser and follow the instructions:

If you are using another browser, please follow the instructions of the respective supplier.


The content of this website is legally protected and its exclusive copyright is held by the owner. The owner of the website is the holder of any copyright and any other intellectual property rights in terms of content, editing, concept and design. Trademarks, logos, individual names and other similar intellectual properties are in possession of the owner or third parties. Failure to comply with binding terms of use shall be subject to the application of respective legal regulations. Any unauthorized duplication, reproduction, public display or distribution of the content of the website is strictly prohibited.
The Bank reserves the right to modify this Privacy Statement. All the changes shall be published on the Bank's website. We kindly ask you to regularly check this Privacy Statement in order to be timely informed about such changes.

Terms of use for the function of repeated advertising and promotion of the material on the Internet (remarketing)

Advertising forms on the Bank's website provide for the repeated display (directly or by activating the purchased forms) of the characteristics of its products to the visitors at certain pages. Advertising of this kind may be performed on the entire Internet network without limitation regarding the initial purpose of the site, its origin, activity or appearance. Remarketing shall be applied in cases where the display of new content would only be shown to visitors who had previously accessed the advertised pages, i.e. visitors to whom the original message had already been displayed. In online advertising, the Bank uses multiple distribution channels for advertisements and advertising messages. An advertisement is displayed on Internet pages across the web in a manner that the interested portals and/or websites allow advertising networks to set up advertising blocks where advertising networks (inter alia, Google) post advertisements. Advertisements appear depending on the content displayed on pages where ad blocks appear. As advertising is intended exclusively for people with predefined characteristics and who are familiar with materials/products/services which are readvertised/remerketed, the existence of a specific cookie whose presence in the Internet browser activates the process of re-marketing is taken as a confirmation of the prior knowledge of the issue of remarketing. The Bank reserves the right to modify the Terms of Use at any time. Terms of Use shall enter into force on the day of publication on the Bank's website. The Bank's website and the Terms of Use are made in accordance with the effective regulations of the Republic of Serbia. All potential disputes arising out of the use of the Bank's Internet presentation or Terms of Use shall be settled by the application of the relevant regulations of the Republic of Serbia.